Warranty & authenticity
Covered for two years, guaranteed genuine
We only sell brand-new, authentic products — and we stand behind every one of them with a comprehensive 2-year warranty.
2-year warranty
Every product is covered against manufacturing defects for two full years.
100% genuine
All items are brand-new, fully sealed and sourced through authorised channels.
Repair or replace
If a fault develops, we’ll repair or replace it — quickly and at no cost to you.
What’s covered
Our 2-year warranty covers defects in materials and workmanship under normal use. This is in addition to your statutory rights under the Consumer Rights Act 2015.
What’s not covered
- Accidental damage, liquid damage and normal wear and tear
- Damage caused by misuse or unauthorised repairs
- Consumable parts such as batteries beyond their expected lifespan
Making a warranty claim
Simply contact our UK support team with your order number and a description of the issue. We’ll guide you through the next steps and arrange a repair, replacement or refund as appropriate.